All art can be purchased on my Etsy shop found here:  www.etsy.com/shop/doodlemoonart

Payment

I accept Paypal and all major credit cards.

Shipping

Shipment will be made to the address specified in your payment details. If you would prefer a different address, please let me know at check out. The prints are packaged in a rigid envelope, or mailing tube (depending on size).

SHIPPING INSIDE CONTINENTAL USA: Please allow 4 business days from time of order approval / cleared payment for printing and packing. I ship first class parcel mail through USPS. That is officially 2 -5 days, but since I am west coast located, it seems to take about 3 days to reach the opposite coast. Etsy will send you a notice of shipment with a tracking number.

INTERNATIONAL SHIPPING POLICY: Please allow 4 business days from time of order approval / cleared payment for printing and packing. I ship first class international parcel mail through the US Post office. Delivery time is usually between one and three weeks, but since we are dealing with multiple postal systems and customs, there can sometimes be delays beyond my control.  Any customs, duties or taxes incurred by the destination country are buyers responsibility.

INTERNATIONAL TRACKING: Tracking on international packages is crazy expensive and lacking in actual information. My standard international shipping does not include it. If you really really want it, please contact me before purchase and I will adjust the shipping rate accordingly.

EXPRESS SHIPPING POLICY: If you need something quickly, please convo me so that I can adjust the shipping to reflect the increased cost.

Refunds and Exchanges

Please contact me immediately regarding any concerns you may have following the receipt of your order. I want you to love your new prints, and appreciate the opportunity to correct any problems prior to receiving feedback.

Additional Policies and FAQs

Frequently Asked Questions:

Q. Why is the paper a different size than the image? What size frame should I buy?

My prints are designed to be displayed in frames with mattes. The extra white margin stabilizes the print behind the matte. To get the same look you will need a frame one size larger than the print. So a 8” x 10” would go in an 11” x 14” frame with a 8” x 10” matted opening. If you already have frames the same size as your print or don’t want to use a matte, that is fine too. The white margin is easily trimmed off. You can do this yourself since the edge wont show behind the frame. Or if you would prefer I can trim it for you. Just be sure to let me know that is what you would like.

Q. Can I mix and match sets or substitute different prints in a set?

Yes absolutely, all of my prints are priced by size so as long as you purchase the size you need I can send you whatever designs you would like. Just be sure to leave me detailed instructions in the “note to seller” box when you purchase.

Q. Do the prints come framed? Can I purchase the frame with the print?

No, I am sorry at this time I can’t offer frames. I can’t be competitive in that market and it would do awful things to my shipping fees. I do sell my work in standard sizes so it is simple to find frames.

Q. Can I get these images in a different format?

No, I am sorry, in order to focus on quality prints we are not equipped to supply digital files, wrapped canvas, wall decals.

DISPLAY COLOR vs. PRINT COLOR:
I try very hard to display colors as accurately as possible, but unfortunately the color in your prints is likely to differ somewhat from what you see on your monitor. It is amazing how much variation there is in computer monitor displays.